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We Guarantee Support
Tickets are responded to within 6 hours
However, it is usually less than 1 hour |
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We Guarantee Support
Tickets will be resolved in 24 hours
However, it is usually less than 3 hours |
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Admin Work Time is not
limited!!
There are no limits to the amount of work we can do for
you, without additional fees! |
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24x7x365 Rebootable Server
Monitoring
If your
server ever goes downdown, we can reboot it by either contacting
the NOC or using the reboot port
Reboots generally happen within 15 minutes! |
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We solve Technical Issues to
WHM/CPanel
We will perform updates to the system compatibility checks
for the system, bug patching, error debugging, etc.... |
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Stats - You can view
monitoring statistics online any time, we also email weekly
uptime reports to you! |
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Installation of 3rd Party
Software
We can install any of the following 3rd party software
such as Perl modules, cPanelPro, ClamAV, Fantastico, Freetype,
RVSkin, cPanelXp, Mailscanner, URCHIN, Ioncube, ZendOptimizer, Curl,
GD, Eaccelerator, Ruby on Rails, ImageMagick, etc.... |
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Software Upgrades to the
Backend Server
We perform upgrades to PHP, WHM/cPanel, Kernel,
Mysql, Apache, Perl, FTP, Exim, etc.... |
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New Server Setup
When you get a new server, we'll perform the initial setup
and completely configure the bare server to your specs! |
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Restores of Server Backups
Should you ever need a restore, we'll can restore all backups
making your server return to normal. |
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Recovery from
Hacks or Disaster
In case your server ever gets hacked or crashs, we can find
the cause and, using backups, rebuild your system. |
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Migration of Information
from one Server to another Server
If you ever need to move accounts from one server to another
server, we can perform the migration for you. To do this, we
will need root access and cPanel running on both servers. |
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System
Security Hardening and Optimization (on request)
- RootKit Hunter - system scanning tool to watch for
any exploits or "backdoors"
- APF Firewall - a policy based iptables firewall system
(we also can install CSF Firewall on
request)
- CHKRootKit - hacker
detection software that notifies you via email if any
hack has been detected
- Configuration of Anti-DoS for APF Firewall - helps
stop denial of service (DOS) attacks
- Installation of Log Analysis Software - With detailed
daily email reports
- System Integrity Monitor -
An Internal Monitor that checks all services on the server
24x7 and restarts them if necessary
- SPRI - Priority changing software to increase server
performance
- Securing / Upgrading SSH Server - increased
security for ssh connections
- Mod_Evasive - installed
upon request, defends against http based attacks
- Tightening of PHP - modifies php to run in a safer,
restricted evironment (on request)
- Unused software removal- preventing potential hacks
or wasted resources
- Hardening of FTP - secure and upgrade ftp
software
- Optimization of MySQL - performance increase for MySQL
- Old Log Removal - deleting
old logs can increase available space
- Hardening of sysctl.conf - TCP/IP stacks
are vulnerable to syn-flood attacks and network abuse,
this helps prevent intrusion.
- Root Logger - emails you upon root access to the server
with timestamp and ip address. The information is also
kept in a server log.
- Optimization of Apache (HTTP) - Security steps and
modification giving better performance for apache
and preventing unnecessary information
from being seen easily.
- Hardenening of host.conf - adding spoofing
protection and preventing dns lookup
poisoning
- Hardening of TMP Directory
- assists in the prevention of malicious
script execution
- Password Scanner - scans the server for common or
easy to guess passwords
- Filemanager - giving you the ability to edit system
files within the WHM in case SSH isn't available
- Admin for Firewall - giving you the ability to edit
the firewall allow & deny
list and configuration within the WHM
- Brute Force Detection - Lets you know when there are
repetitive login authentication failures and automatically
blocks the offending ip in the firewall
- MyTOP - monitors MySQL threads and processes
- MultiTail
- allows you to view multiple log files at the same time
- Mod_Security - offers protection from common url based
hack injections (on request)
- Memory Hog/Shell Fork Bomb Protection - preventing
single users logged into a shell from using up all the
resources on the server
- nsswitch.conf modification - optimize and secure
DNS lookups
- more!
The security software listed above is gennerally
sufficient to harden your server, however if you have special
needs we will be happy to install other software as well!!
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